SMART goals help you identify areas you’d like to improve and clarify your objectives for a successful social media campaign. They act as a guide to data collection and help your team know which tasks to prioritize.
SMART Goals
SMART is an acronym for…
- Specific. Use statistical values to narrow down what and how much you’d like to achieve.
- Measurable. Attribute values to non-numerical indicators of success, being precise in how you’d like to measure.
- Achievable. Look at past campaigns and use them as a base for how much you think your business can achieve.
- Realistic. Similar to achievable. Make sure your goal is relevant.
- Timely. Set a date for when you’d like the goal to be completed.
Setting SMART goals acts as a base for your social media campaign.
Create a Social Media Campaign With SMART Goals
SMART goals help create a stellar social media campaign that works for your company.
Step 1: Set a goal using the SMART goal method, making sure it’s specific, measurable, achievable, realistic, and timely. Determine what metrics are best to measure.
Step 2: Determine your target market. This will guide decisions, including which social media channel(s) to use and content to put out. Make sure it all ties back to support your goal.
Step 3: Create a content calendar. Plan out your content using a calendar. Make sure everything is spaced out, and posts build off each other.
Step 4: Manage the campaign. Actively engage with customers by replying to comments and answering questions. Adjust your strategy as needed. If you’re not in line to meet your goals, then try new tactics to boost engagement.
Step 5: Analyze the results. What went well? What would you do differently? Why? Use what you learn to create a better social media campaign next time.
Using SMART goals as a guide can help you get the results you want in your next social media campaign.
SMART Social Media Campaign Goals
Sometimes, determining what goals to set can be challenging. Here are two ideas to get you started.
1. Increase brand awareness
If you’re running a social media campaign, this is a great place to start because it’s the top reason marketers use social media.
To set a SMART goal, answer these questions:
- Who do you want to increase brand awareness with?
- How will you measure this? Through followers, views, likes, or shares?
- Once you’ve determined how you’re going to measure your campaign, how many followers, views, likes, or shares do you want? Is this goal achievable and realistic? Do you have access to past campaigns to use as a benchmark?
- When do you want to reach your goal?
By effectively increasing brand awareness, your business will increase sales and traffic.
2. Improve customer service
More and more customers are looking to social media for customer support.
One in five people says they use social media for customer support.
To set a SMART goal, answer these questions:
- How many people reach out via social media for customer support?
- How fast is your current average response time through social media?
- How fast would you like your response time to be? Is this realistic?
- What is your customer satisfaction score for those who sought help via social media? Where would you want it to be?
Having goals, especially SMART goals, improves performance and happiness. Setting SMART goals for your social media campaigns can have a significant impact.
Social media is one of your business’s many avenues to reach customers. Effectively reaching a variety of customers requires an omnichannel approach, including online and offline marketing.
As always, we’re here to help you with whatever print needs come your way, including print campaigns that help boost your social media!